Return Policy

Gulrahee does not offer returns for change of mind, style preference, or a customer-selected size. Return requests are considered only when:

• The product is received damaged or defective.
• A size different from the size ordered was shipped by Gulrahee.
• An incorrect product was shipped by Gulrahee.

Eligible requests must be raised within 48 hours of delivery.

If you received the correct product but need a different size, please refer to our Exchange Policy.

Claims for a damaged, defective, wrong-size, or incorrect product must be supported by a complete, unedited parcel-opening video showing the sealed package being opened for the first time.

Requests without a valid unboxing video will not be accepted.

The product must be unused, unwashed, unworn, and returned in its original condition with all tags and packaging intact.

Returned products are subject to quality inspection. If an item shows signs of use, washing, alteration, customer-caused damage, or has missing tags or packaging, the return may be rejected.

For verified cases caused by an error from Gulrahee, eligible reverse pickup and shipping charges will be borne by Gulrahee.

Reverse pickup is subject to courier serviceability at the delivery location. If reverse pickup is unavailable, the customer may be required to self-ship the parcel using a reliable courier service, at their own risk.

Approved cases are generally resolved through replacement, exchange, or store credit, depending on the issue and product availability.

Monetary refunds are available only in the exceptional cases covered under Gulrahee's separate Refund Policy and do not automatically apply to every approved return.

The following categories are not eligible for return unless they were received damaged, defective, in the wrong size, or as the wrong product due to an error from Gulrahee and the claim is supported by a valid unboxing video:

• Made-to-order products
• Customized or altered items
• Sale or discounted products
• Accessories
• International orders

Slight variations in color, texture, print placement, embroidery, or finish may occur due to photography lighting, fabric processing, handcrafted detailing, and differences in screen settings.

Some product images and videos on our website are generated or enhanced using artificial intelligence (AI) tools, for the purpose of showing product visuals such as styling, colour, and drape. The actual product may vary by up to ±10% from these visuals in colour, shade, print, embroidery placement, texture, or finish.

These minor variations are natural and are not considered defects.

Email support@gulrahee.in with:

• Order ID
• Registered mobile number
• Reason for the return request
• Complete parcel-opening video
• Details of the affected article(s)

Our support team usually responds within 24–48 working hours.

Gulrahee reserves the right to refuse requests that do not meet the above conditions, do not include the required verification, or appear to misuse the return process.