Returns
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Returns are accepted only in cases of a defective or damaged product received.
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Return requests must be raised within 3 days of delivery. Requests raised after this window will not be entertained.
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A clear, unedited unboxing video showing the sealed package being opened and the defect/damage must be shared with us at info@gulrahee.com for the return to be processed. Requests without this video will not be accepted.
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The product must be unused, unwashed, and returned with all original tags, packaging, and invoice intact.
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Return shipping costs (RTO charges) are to be borne by the customer, unless the return is due to an error on our part (wrong item shipped, etc.), in which case Gulrahee will bear the cost.
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Once the returned product reaches our warehouse, it will undergo a quality inspection before approval.
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Refunds, once approved, will be initiated within 3 business days of the product passing inspection. The amount will be credited to the original mode of payment; please allow 5–7 additional business days for the amount to reflect, depending on your bank.
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If the returned product fails inspection (signs of use, damage caused post-delivery, missing tags/packaging, etc.), the return will be rejected and the product shipped back to the customer at their cost.
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Given our small-batch, made-to-craft production, sale, discounted, or clearance items are not eligible for return unless received defective or damaged.
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The final decision regarding approval or rejection of any return or refund rests solely with Gulrahee.
Exchanges
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Exchanges are applicable only for size-related issues.
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Exchange requests must be raised within 3 days of delivery, via email at info@gulrahee.com along with photos of the product and tags.
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The product must be unused, unwashed, and returned with all original tags, packaging, and invoice intact.
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As our pieces are made in limited, small batches, exchanges are subject to availability of the required size. If the requested size is unavailable, a refund or store credit will be offered instead, at the customer's choice.
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Additional shipping charges (if any) for the exchange will be borne by the customer, and communicated before the exchange is processed.
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Only one exchange per order is permitted.
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Exchanges are not applicable on sale, discounted, or clearance items.
General
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Every Gulrahee piece is handcrafted using heritage techniques and is thoroughly inspected and packed with care before dispatch to ensure quality and satisfaction.
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Given the nature of hand-done techniques such as Kantha, mirror work, Ajrakh, and Schiffli, minor variations in embroidery, print placement, or fabric texture are natural characteristics of the craft and do not qualify as defects.
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Gulrahee is not responsible for any loss, damage, or delay caused during return/exchange shipping once handed over to the courier.
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We reserve the right to modify, update, or discontinue this policy at any time without prior notice.
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For any questions or disputes regarding a return or exchange, please contact us at info@gulrahee.com.
Contact Us
Pn346, Aaykar Nagar, Kalyanpura, Sanganer, Jaipur, Rajasthan 302029
Phone: +91 7691032551
Email: info@gulrahee.com