Exchange Policy

We want exchanges to be simple and transparent. Gulrahee offers two types of exchange depending on why the exchange is required.

Types of Exchange

1. Free Exchange — Our Error

A free exchange applies when:

  • The product is damaged or defective.
  • Gulrahee shipped a size different from the size ordered.
  • Gulrahee shipped the wrong product.

The request must be raised within 48 hours of delivery.

A complete, unedited parcel-opening video showing the sealed package being opened for the first time is mandatory for these claims. Requests without the video will not be accepted.

The product must be unused, unwashed, unworn, and returned in its original condition with all tags and packaging intact.

Once verified, eligible reverse pickup and forward shipping charges will be borne by Gulrahee.

2. Paid Size Exchange — Customer's Choice

If you received the correct product and size ordered but would like a different size, Gulrahee offers a paid, one-time size exchange subject to the following conditions:

  • Available only once per order, per product.
  • The request must be raised within 7 days of delivery.
  • The requested size must be available.
  • The applicable exchange logistics charge must be paid before processing.
  • The item must be unused, unwashed, unworn, and returned with all tags and original packaging intact.
  • Sale, discounted, promotional, and other non-exchangeable products are not eligible.

Once a product has been exchanged for size, it will not be eligible for another exchange or return.

Exchange Logistics Charges

Articles in the Same Exchange Request Charge
1 Article ₹300
2 Articles ₹450
3 Articles ₹600
Every Additional Article + ₹150

The first article carries a charge of ₹300, with ₹150 added for every additional eligible article included together in the same exchange request.

The additional-article pricing applies only when eligible products are from the same order and are submitted together under the same exchange request and pickup.

If exchange requests are raised separately, each separate request starts with the ₹300 base charge for its first article.

If Gulrahee rejects an exchange request after the applicable exchange charge has already been paid, that exchange charge will be refunded in full.

How to Request an Exchange

Please email info@gulrahee.in with:

  • Order ID
  • Registered mobile number
  • Reason for exchange
  • Complete parcel-opening video for damaged, defective, wrong-size, or wrong-product claims
  • Details of all articles being exchanged if more than one article from the same order is included

Our support team usually responds within 24–48 working hours.

Reverse Pickup & Shipping

Reverse pickup is subject to serviceability at your location.

  • If reverse pickup is available, our courier partner will collect the parcel.
  • If reverse pickup is unavailable, the customer may be required to self-ship the parcel using a reliable courier service, at their own risk.

For verified issues caused by Gulrahee, eligible reverse and forward shipping charges are borne by Gulrahee.

For customer-requested size exchanges, the applicable logistics charge covers reverse pickup, handling, and forward shipping.

Exchange Limitations

  • A product exchanged once is not eligible for another exchange or return.
  • If the requested size or required item is unavailable, a store credit note may be issued instead.
  • Store credit is valid for 30 days from the date of issue and must be redeemed in a single transaction.
  • The discounted ₹150 additional-article charge applies only when multiple eligible articles are exchanged together in the same request and pickup.

Non-Exchangeable Products

The following categories are not eligible for a paid size exchange unless the product was received damaged, defective, in the wrong size, or as the wrong product due to an error from Gulrahee and the claim is supported by a valid unboxing video:

  • Made-to-order products
  • Customized or altered items
  • Sale or discounted products
  • Accessories
  • International orders

Product Appearance & Color

Slight variations in color, texture, print placement, embroidery, or finish may occur due to photography lighting, fabric processing, handcrafted detailing, and differences in screen settings.

These minor variations are natural and are not considered defects and do not qualify for exchange.

Policy Misuse

Gulrahee reserves the right to refuse exchange requests that do not meet the above conditions, lack the required verification, or appear to misuse the exchange process.

Contact Us

Email: info@gulrahee.in