Privacy Policy

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with Gulrahee, we may collect or process:

• Contact details, such as your name, email address, phone number, billing address, and shipping address.
• Payment and financial information, such as payment method, transaction details, payment confirmation, and information processed by payment providers to complete your purchase.
• Account information, such as account credentials, preferences, and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or otherwise interact with, and your order history.
• Communications, including information you provide when contacting customer support, submitting an enquiry, or communicating with us.
• Device information, including device, browser, network information, IP address, and similar identifiers.
• Usage information, including how and when you interact with or navigate our website and services.

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, submit a form, or otherwise provide information.
• Automatically through our website, devices, cookies, pixels, and similar technologies.
• From Shopify and service providers that support payments, analytics, customer service, fulfilment, shipping, fraud prevention, advertising, and other store functions.
• From business partners or other third parties where permitted by applicable law.

We may use personal information to:

• Provide and improve our services, including processing payments, fulfilling orders, arranging shipping, processing returns or exchanges, maintaining accounts, remembering preferences, enabling reviews, and improving your shopping experience.
• Communicate with you about orders, customer support requests, account activity, enquiries, and other service-related matters.
• Market and advertise our products and services, including sending promotional communications where permitted and showing relevant advertising based on your interactions with our website.
• Protect our store and customers, including account authentication, fraud prevention, detecting suspicious or unlawful activity, and maintaining the security of our services.
• Meet legal obligations, respond to lawful requests, resolve disputes, enforce our terms and policies, and protect our rights or those of others.

We may disclose personal information where reasonably necessary for legitimate business purposes, including:

• To Shopify, payment processors, technology providers, analytics providers, customer-support providers, cloud services, fulfilment partners, and shipping or logistics providers that perform services for us.
• To business and marketing partners that help us provide advertising or promotional services, subject to applicable law and their own privacy obligations.
• When you request, direct, or consent to a disclosure, such as when information must be shared with a courier to deliver your order.
• Within our corporate group or with affiliated businesses where necessary for legitimate business operations.
• In connection with a business transaction, legal obligation, court order, government request, investigation, or where necessary to protect Gulrahee, our customers, or others.

Our store is hosted by Shopify. Shopify collects and processes information about your access to and use of our store so it can provide and improve the platform and related services. Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country.

For information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights through the Shopify Privacy Portal.

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand usage, measure performance, prevent fraud, and support advertising. Your browser or device may provide controls for managing certain cookies, although disabling them may affect some website features.

Our website may contain links to third-party websites or platforms. We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party services. Please review their privacy policies before providing personal information.

Our services are not intended for children below the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information from children where doing so is prohibited. A parent or guardian who believes a child has provided personal information to us may contact us to request appropriate action.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes such as maintaining your account, providing services, processing transactions, complying with legal and tax obligations, resolving disputes, preventing fraud, and enforcing our agreements and policies.

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include:

• Access or know what personal information we hold about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Portability or receipt of a copy of certain personal information.
• Communication preferences, including opting out of promotional emails using the unsubscribe option in those communications.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before acting on a request. Opting out of marketing does not prevent us from sending transactional or service-related messages about your orders or account.

If you have a concern about how we process personal information, please contact us using the details below. Depending on applicable law, you may also have the right to contact the relevant data-protection or regulatory authority.

Our website and service providers may process or store personal information in countries other than the country in which you live. Where required by applicable law, appropriate safeguards will be used for international transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. When we make changes, we will post the revised policy on this page and update the “Last updated” date.

For questions about this Privacy Policy or requests concerning your personal information, contact us at support@gulrahee.in.

Phone: +91 76910 32551

Postal address
Global Trendwave Pvt Ltd
Plot No. 346, Aaykar Nagar-II, Kalyanpura, Sanganer
Jaipur, Rajasthan 302020, India