Gulrahee

Privacy Policy – Gulrahee

Gulrahee ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit gulrahee.com or make a purchase with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, provided when you place an order, create an account, or contact us.

• Payment Information: Payment details are collected and processed directly by our third-party payment gateway partners. Gulrahee does not store your card, UPI, or banking credentials on its servers.

• Order Information: Details of products purchased, order history, and transaction records.

• Technical Information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

• Communication Information: Any information you share with us via email, contact forms, or customer support.

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders, including shipping, billing, and delivery updates.

• Communicate with you regarding your orders, inquiries, or customer support requests.

• Improve our website, products, and overall customer experience.

• Send promotional emails, offers, or newsletters, where you have opted in to receive them.

• Detect and prevent fraud, unauthorized transactions, or misuse of our website.

• Comply with applicable legal and regulatory requirements.

3. Cookies

• Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic.

• You may choose to disable cookies through your browser settings; however, this may affect certain features or functionality of the website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Courier and Logistics Partners, to facilitate delivery of your order.

• Payment Gateway Providers, to process transactions securely.

• Service Providers, who assist us in operating our website, conducting business, or servicing you, provided they agree to keep this information confidential.

• Legal Authorities, where required by law, regulation, or legal process.

5. Data Security

• We implement reasonable technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

• We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law, including for accounting, tax, and dispute-resolution purposes.

7. Your Rights

You have the right to:

• Access, correct, or update your personal information.

• Request deletion of your personal information, subject to legal and contractual obligations.

• Opt out of promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please email us at info@gulrahee.com.

8. Third-Party Links

• Our website may contain links to third-party websites. Gulrahee is not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

9. Children's Privacy

• Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

• Gulrahee reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

11. Governing Law

• This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@gulrahee.com.