Refund Policy
At Gulrahee, every order is carefully quality checked and packed before dispatch. Please review our refund policy before placing an order.
Refund Policy
Gulrahee does not offer standard monetary refunds once an order has been placed and processed. Eligible cases may be resolved through replacement, exchange, store credit, or refund, as applicable.
When a Refund May Be Considered
A monetary refund may be considered only in exceptional circumstances, including:
- A product becomes unavailable after order confirmation.
- A prepaid order cannot be fulfilled by Gulrahee.
- A verified duplicate payment has been received.
- An order is cancelled by Gulrahee.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear images or videos of the issue. Once verified, our team will arrange an appropriate resolution.
Non-Refundable Items
The following are not eligible for standard monetary refunds:
- Sale or discounted products
- Customized or altered items
- Made-to-order products
- Accessories
- International orders, except where an item is received damaged or incorrect
Refund Processing
If a monetary refund is approved, it will be processed to the original payment method within 5–7 business days. The time taken for the amount to reflect may vary depending on your bank or payment provider.
Shipping & Convenience Charges
Shipping and convenience charges are generally non-refundable unless the issue resulted from an error by Gulrahee.
Order Cancellations
Gulrahee does not offer customer-requested order cancellations. If an order is cancelled by Gulrahee due to product unavailability or another fulfilment issue, any eligible prepaid amount will be refunded.
Contact Us
For refund-related assistance, email us at info@gulrahee.in.