Refund Policy
The short version
- For right reasonsRefunds when we cannot deliver what you paid for
- 48 hrsTo report a damaged, defective, or incorrect product
- 5–7 daysBusiness days to process an approved refund
A quick summary. The full policy below always applies.
At Gulrahee, every order is carefully quality checked and packed before dispatch. Please review our refund policy before placing an order.
Refund policy
Gulrahee does not offer standard monetary refunds once an order has been placed and processed, except in the cases listed below. Eligible cases may be resolved through replacement, exchange, store credit, or refund, as applicable.
When a refund may be considered
A monetary refund will be considered in the following circumstances:
- After an order has been placed, Gulrahee does not provide the items for any reason.
- Gulrahee is unable to fulfil the request to supply the products or services for which the customer has paid.
- A prepaid order is cancelled by the customer before it is shipped.
- A product becomes unavailable after order confirmation.
- A prepaid order cannot be fulfilled by Gulrahee.
- A verified duplicate payment has been received.
- An order is cancelled by Gulrahee.
Damaged, defective or incorrect products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID.
A complete, unedited parcel-opening video showing the sealed package being opened for the first time is mandatory. Claims without the video will not be accepted.
Once verified, our team will arrange an appropriate resolution as per our Return Policy and Exchange Policy.
Non-refundable items
The following are not eligible for standard monetary refunds:
- Sale or discounted products
- Customized or altered items
- Made-to-order products
- Accessories
- International orders, except where an item is received damaged or incorrect
Refund processing
If a monetary refund is approved, it will be processed to the original payment method within 5–7 business days. The time taken for the amount to reflect may vary depending on your bank or payment provider.
Shipping and convenience charges
Shipping and convenience charges are generally non-refundable unless the issue resulted from an error by Gulrahee.
Order cancellations
You can cancel an order before it is shipped by emailing support@gulrahee.in or calling +91 76910 32551. Once an order has been shipped, it cannot be cancelled.
If a prepaid order is cancelled before shipping, by you or by Gulrahee, the eligible prepaid amount will be refunded to the original payment method.
Still have a question?
Write or call us. Our team usually replies within 24–48 working hours.
Business details
Gulrahee is a brand owned and operated by Global Trendwave Pvt Ltd.
Plot No. 346, Aaykar Nagar-II, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India
Phone: +91 76910 32551
Email: support@gulrahee.in