Terms of Service
By accessing gulrahee.in, browsing our collections, or purchasing from Gulrahee, you agree to these Terms of Service and the policies referenced on our website.
Overview
This website is operated by Gulrahee. Throughout the website, the terms “we”, “us”, and “our” refer to Gulrahee. These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
If you do not agree to these Terms, please do not use our website or services. We may update, modify, or replace these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have the consent of a parent or legal guardian where required.
You may not use our website, products, or services for any unlawful or unauthorized purpose, or in violation of intellectual property, copyright, or other applicable laws.
You must not transmit viruses, malware, malicious code, or any other harmful technology through the website. A breach of these Terms may result in suspension or termination of access to our services.
General Conditions
We reserve the right to refuse service or restrict access where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.
You understand that certain information, excluding payment information, may be transferred across networks and adapted to technical requirements. Payment information is encrypted during transmission through the applicable payment service.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the website, its content, branding, designs, or services without prior written permission from Gulrahee.
Product Information & Accuracy
We make reasonable efforts to keep product descriptions, pricing, availability, promotions, sizing, and shipping information accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur, and we reserve the right to correct or update information without prior notice, including after an order has been placed.
Many Gulrahee pieces include handcrafted or artisanal detailing. Minor variations in embroidery, print placement, fabric texture, finish, or other hand-done elements are natural characteristics of the product and are not considered defects.
We also make every effort to represent colors and textures accurately, but actual appearance may vary slightly because of photography lighting, fabric processing, and differences in screen settings.
Product Availability & Pricing
Product prices and availability may change without prior notice. Certain products may be available only online or in limited quantities.
We reserve the right, where appropriate, to limit quantities, restrict sales to particular customers or locations, correct pricing errors, or discontinue products without prior notice.
Orders & Billing
Placing an order constitutes an offer to purchase. All orders are subject to acceptance, stock availability, payment verification, and our applicable store policies.
Gulrahee may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or listing errors, product unavailability, reseller activity, or violation of our policies. Where Gulrahee cancels an eligible prepaid order, any applicable refund will be processed in accordance with our Refund Policy.
Customer-requested order cancellations are not offered once an order has been placed, except where required by applicable law.
You agree to provide current, complete, and accurate billing, shipping, contact, and account information. Incorrect or incomplete information may result in delays, failed delivery, or other fulfilment issues.
Shipping, Returns, Exchanges & Refunds
Our operational policies form part of these Terms. Please review them before placing an order:
Third-Party Tools & Links
Our website may provide access to third-party tools, applications, payment services, logistics services, or external links. These services may be provided on an “as is” and “as available” basis and are subject to the third party’s own terms and policies.
Gulrahee is not responsible for the content, privacy practices, availability, or actions of third-party websites or services that are not controlled by us. You should review the relevant third-party terms before using them.
User Submissions & Feedback
If you submit reviews, comments, suggestions, photographs, feedback, creative ideas, or other materials to Gulrahee, you grant us permission to use, edit, reproduce, publish, or distribute that material for legitimate business and promotional purposes, subject to applicable law.
Your submissions must not violate third-party rights, contain unlawful, abusive, defamatory, obscene, or misleading material, or include malware or malicious code. We may remove content that violates these Terms or is otherwise inappropriate.
Personal Information
Your submission and our processing of personal information through the website are governed by our Privacy Policy.
Prohibited Uses
You may not use the website or its content:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other third-party rights
- To transmit malware, harmful code, or security threats
- To harass, abuse, discriminate against, or harm others
- To collect, misuse, or disclose personal information unlawfully
- To spam, phish, scrape, interfere with, or exploit the platform or its security
Violation of these restrictions may result in suspension or termination of access to the website or services.
Disclaimer of Warranties & Limitation of Liability
To the fullest extent permitted by applicable law, the website, its content, and services are provided on an “as is” and “as available” basis. We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Gulrahee and its affiliates, employees, partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website, product purchases, service interruptions, delays, errors, or loss of data or profits.
Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded under applicable consumer or other laws.
Indemnification
You agree to indemnify and hold harmless Gulrahee and its affiliates, employees, directors, partners, and service providers from claims, liabilities, or reasonable expenses arising from your breach of these Terms or violation of applicable law or third-party rights.
Severability
If any provision of these Terms is held to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
Termination
These Terms remain effective while you use our website or services. We may suspend or terminate access where we reasonably believe these Terms have been violated.
Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer law, disputes arising under these Terms shall be subject to the jurisdiction of the courts of Jaipur, Rajasthan.
Changes to These Terms
We may update or replace these Terms by posting revised terms on this page. We encourage customers to review this page periodically.
Contact Us
For questions regarding these Terms of Service, email info@gulrahee.in.