Gulrahee

Terms and Conditions – Gulrahee

Welcome to Gulrahee. These Terms and Conditions ("Terms") govern your use of our website (gulrahee.com) and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General

• Gulrahee reserves the right to update, modify, or replace these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised Terms.

• By using this website, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian.

• All content on this website, including text, images, logos, graphics, and designs, is the property of Gulrahee and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

2. Products

• We make every effort to display our products, including colours, prints, and embroidery, as accurately as possible. However, since our pieces feature hand-done techniques such as Kantha, mirror work, Ajrakh, and Schiffli, slight variations between the image and the actual product are natural characteristics of the craft and not defects.

• Product availability, including size and stock, is subject to change without prior notice.

• Colours may appear slightly different depending on your device screen settings.

3. Pricing and Payment

• All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.

• Gulrahee reserves the right to change product prices at any time without prior notice. Prices at the time of order confirmation will apply to that order.

• Payments are processed through secure third-party payment gateways. Gulrahee does not store your card, banking, or payment credentials.

• Orders will be confirmed only after successful payment realization.

• In the event of a pricing error on the website, Gulrahee reserves the right to cancel the order and issue a full refund, even if the order has been confirmed.

4. Order Acceptance

• Placing an order constitutes an offer to purchase a product. All orders are subject to acceptance and availability.

• Gulrahee reserves the right to refuse or cancel any order at its discretion, including but not limited to cases of suspected fraud, pricing errors, or unavailability of stock. In such cases, a full refund will be issued.

5. Shipping and Delivery

• Shipping and delivery of orders are governed by our separate Shipping Policy, which forms part of these Terms.

6. Returns, Exchanges, and Refunds

• Returns, exchanges, and refunds are governed by our separate Return and Exchange Policy, which forms part of these Terms.

7. User Conduct

• You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with any other party's use of it.

• You agree not to attempt to gain unauthorized access to any part of the website, other accounts, or computer systems connected to the website.

8. Limitation of Liability

• Gulrahee shall not be held liable for any indirect, incidental, or consequential damages arising out of the use, or inability to use, our products or website.

• While we take utmost care in packaging and quality checks, Gulrahee is not liable for damages, delays, or losses caused by third-party courier services once the order is handed over for delivery.

9. Privacy

• Any personal information collected through this website is handled in accordance with our Privacy Policy.

10. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact us at info@gulrahee.com.